At Kwiko Delivery, we strive to offer a seamless and reliable delivery experience. However, if something goes wrong with your order or service, we are committed to resolving it promptly and fairly. Please review our Refund & Return Policy for more details.
1. Delivery Issues & Refunds
1.1 What’s Covered by Our Refund Policy
- Delayed Deliveries: If your delivery is significantly delayed beyond the expected delivery window, we will review your case and, if applicable, offer a refund or alternative compensation.
- Non-Delivery or Missing Items: If your order is not delivered as scheduled or is missing items, we will investigate and offer a refund or re-delivery.
- Damaged or Defective Items: If your items are damaged during transit, we’ll work with you to resolve the issue, either by providing a refund or offering to replace the items.
1.2 Refund Process
- Timeframe: Refund requests for issues such as delayed, missing, or damaged items must be submitted within 7 days from the delivery date.
- How to Request: To initiate a refund, please contact our customer support team at [email address] with your order details.
- Processing Time: Once your refund is approved, it will be processed within 5-7 business days. Refunds will be issued via the original payment method.
2. Return Policy
2.1 Returns for Delivery Services
- As a delivery service, we do not accept returns for services rendered. However, we will work with you to resolve issues related to delivery mistakes, delays, or damages.
2.2 Conditions for Return or Re-delivery
- If an item was incorrectly delivered (wrong address or wrong item), we will arrange for a re-delivery at no additional cost.
- If an item was damaged during delivery, we will work with you to either arrange a return and replacement or offer a refund.
2.3 Return Shipping Costs
- In case a return is necessary due to delivery mistakes or damaged goods, Kwiko will bear the cost of return shipping.
3. Non-Refundable Situations
Certain situations are not eligible for refunds, including:
- Incorrect Address: If a delivery is made to an incorrect address provided by the customer, no refund will be issued.
- Late Deliveries (due to external factors): If delays occur due to weather, traffic, or other circumstances beyond our control, we cannot issue a refund.
- Change of Mind: Refunds are not provided for deliveries that are accepted but then returned due to a change of mind.
4. Exchange Policy
- We do not offer exchanges for services. However, if there is a delivery error or damaged goods, we will either provide a replacement or process a refund as per our policy above.
5. How to Contact Us
If you have any questions about your delivery or want to request a refund or report an issue, please reach out to our customer support team:
- Email: contact@kwiko.net
- Business Hours: Monday to Sunday, 10:00 AM – 10:00 PM
6. Policy Updates
Kwiko reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be communicated through updates on our website..